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What Governs Your Account on rotowire

Your use of rotowire is governed by a clear set of terms that spell out your rights, our responsibilities, and how we handle account data. Access depends on your state's laws and whether online wagering is permitted where you are.

State-Dependent AccessAccount Terms ApplyPayPal & Venmo Use CoveredData Rights ExplainedIdentity Verification Required
rotowire What Governs Your Account on rotowire
POLICY CONTACT PATHS

Reach Us About Legal Questions

Policy questions come up — especially around your rights, data requests, and how payment terms apply to your specific wallet. Whether you use PayPal, Venmo, or Play+, our support team can clarify what terms govern each method and how disputes are handled. Players in Pittsburgh and elsewhere in eligible states can use any of the three paths below and expect the same response process.

Team online

Live Chat

Start a chat from your account dashboard for quick answers on policy questions, account terms, data requests, or anything covering how your account data is stored and used.

Email Support

Send detailed legal inquiries to our support team via the email address listed in your account settings. Every message is logged and addressed in order.

Help Center

The Help Center inside your account covers common policy questions — from payment terms to data requests — with step-by-step paths for each type of inquiry.

DATA AND SECURITY

How We Handle Data, Cookies, and Account Access

We apply consistent data practices across all accounts — regardless of which state you're in or which payment wallet you use. Your identity documents are encrypted at rest, and your session data clears when you log out. If you believe your account has been accessed without your authorization, use the security option in account settings or contact support right away. Cookies serve your session, not targeted advertising. You control what you share and how long we keep it beyond the regulatory minimum.

Data Handling We collect only what's needed to verify your identity and process payments through PayPal, Venmo, or Play+. Your data is never sold to advertisers or third-party data brokers.
Cookie Use Cookies on rotowire track session state and load your preferences faster — not behavioral profiles sold to third parties. Manage your cookie settings through your browser at any time.
Account Security Your account uses password protection and optional two-factor authentication. Contact us right away if you suspect unauthorized access — and never share your login credentials with anyone, for any reason.
Data Retention We keep account and transaction records for as long as state gaming regulations require. After that window closes, data is deleted or anonymized per our stated retention schedule.

Common Legal Questions Answered

These are the questions our support team sees most often around legal policy, account terms, and data rights. The answers cover your rights as an account holder: how we handle your data, what verification we require, how we use cookies, and what happens if you want to close your account. If your question isn't here, reach us through live chat or email from your account dashboard. All answers apply in eligible states where rotowire is authorized to operate under local law.

Access depends on your state's law. We operate only where online wagering is authorized. Check your state's gaming authority website for current eligibility status before creating an account.

We collect your name, address, date of birth, and government ID for identity verification. Payment data flows through PayPal, Venmo, or Play+ — we don't store full card numbers ourselves.

Yes. Submit a data request through our support chat or by email from your account settings page. We respond within the timeframe required under applicable state regulations and confirm the data provided.

Transaction records and identity documents are retained for the period required under state gaming law. After that window, data is deleted or anonymized per our stated retention policy.

Disputes follow the process in our Terms of Service, which may include arbitration depending on your state. Contact our support team first as the initial step for any account disagreement.

Cookies manage your session and load account preferences faster. We don't use them to build behavioral profiles for sale. Adjust your cookie settings any time through your browser controls.
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Legal

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.