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What You Agree to When You Use rotowire

These terms set the rules for every account opened on rotowire — covering eligibility, payment conduct via PayPal, Venmo, or Play+, and how disputes get resolved. Access depends on state law, so read through before you jump in.

Eligibility by statePayPal, Venmo & Play+ conductAccount security rulesDispute resolution pathTerms updates policy
rotowire What You Agree to When You Use rotowire
TERMS CONTACT

Where to Send Terms Questions

If something in these terms does not read clearly, or you need to flag a potential conflict with your account activity, reach out through one of the channels below. We route terms-specific questions to our account compliance team, not general support — so use the right path to get a faster answer.

Live Chat Open the chat widget from any page on rotowire. Ask for the account compliance team when a terms question comes up. Available during posted hours.
Email Support Send terms or dispute questions to our support address listed under Account Help. Include your account ID so the compliance team can pull your file fast.
Account Help Center The Help Center under your account settings has a dedicated Terms & Policy section where common clarifications are posted as we update the document.
POLICY STANDARDS

How rotowire Handles Your Account Under These Terms

These terms are not just a checkbox. They define how your account data is stored, how payment disputes are handled, and who has authority to modify account access. Here is what each area covers in practical terms.

Data Retention

We retain account data — including PayPal, Venmo, and Play+ transaction records — for the period required under applicable state law. You may request a summary through account settings.

Account Security

Your login credentials are your responsibility. We use SSL encryption across all account pages and flag unusual session activity for manual review before any withdrawal is processed.

Cookie Policy

We use session cookies to maintain your logged-in state and preference cookies to remember your payment method — PayPal, Venmo, or Play+. You can clear these from your browser at any time.

Change Requests

To request a correction to your account data or dispute a terms application, email support with your account ID. The compliance team responds within the window stated in our Help Center.

Common Questions About These Terms

Below are the questions our account team fields most often about these terms. Each answer reflects current policy — if the terms have been updated since you last read them, the Help Center will show the revision date.

Yes. All payment activity on rotowire falls under these terms regardless of the method — PayPal, Venmo, or Play+. Third-party platform rules also apply on their end, but disputes about your account balance run through our process.

Access depends on state law. We display a state-eligibility check during account creation. If your state is not on the eligible list, the account creation step will not complete. Check your state's current online wagering laws for the most current status.

We post the update date at the top of this page. Continued use of your account after that date means you accept the revised terms. If you disagree, contact support before making any further deposits.

Yes. Send a data request through the Help Center under your account settings. We will provide a summary of stored information — including transaction records — within the window described in our policy.

Disputes go through our account compliance team first. Initiating a chargeback through PayPal or your bank before completing our internal process is a terms violation and may result in account suspension during review.

Play+ transactions are subject to the same conduct rules as PayPal and Venmo deposits. Reloading a Play+ card with funds from a suspended account is a breach of these terms and triggers a compliance review.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.